The Three Laws of Performance

This book indicates the reader the way and reasons why should help in adjusting his own behaviour within a society. After reading this book, it wasn't that I got a new message from it. In fact these three laws are some thing that our parents have taught us since in our childhood. Not exactly in the way of how is described by the author but in the way of an advice, likely you have to behave good with others, because what will you seed you are going to harvest. Anyway when I red these laws:

1. The people performance is closely related to how situations occur to them.
2. Future based language transforms how situations occur to people.
3. How a situation occurs, arises in language

they remind me the book "Ability of Making Friend". Closely to this one, there was written that people react to particular circumstances according to the way they are perceiving it, and then they reflect it on their communication and behaviour. The author who was also a big businessman was giving an example:

- One day a customer came very angry by complaining about the product he had bought which wasn't qualitative. After listening to all that screams I replied gentility and politely, Thank you for criticizing us we are going to give you an other one feeless. We really do appreciate customers who help us correcting our company. After showing all this great respect the customer's answer was:

- No you are the best company and I will be your customer for ever.

So if a business organisation, company and people wish to have success in their real life have to take into account these three laws, be patient even he may be right and the other wrong, and communicate politely. Only like this he/she is going to transmit and reflect positive energy and change the situation in his own favour.

ENEA MYFTARI