Marshall Goldsmith is known for helping successful people become even more successful, and this book provides an overview of his method.The thesis of the book is that for successful people, social flaws which create problems for colleagues are the limiting factor of success. The book draws on his decades feedback reports his tool of choice on his clients. From these feedback reports, Goldsmith and his client identify one characteristic to fix, recognizing that an improvement there will positively affect other areas as well. They further enlist those colleagues in an improvement process that can take 12 to 18 months. The analysis leads to the identification of one of the twenty character traits Goldsmith has identified as something he can help with. The process begins with an apology acknowledging the problem and the hope of cooperation from the person apologized to. From there, the stage for self improvement is set.
The best thing about this book is practical advice given on how to become a better listener by challenging the reader to observe his or her own communication style for patterns, such as often saying "yes, but" when being offered solicited suggestions or advice by others.
I agree with your point of view Elvis. Thats all what the book is about. Not just getting the results but mostly keeping them. I believe that this is the most difficult part of an enterprise and more books and advices should be given on such topic.
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